Customer Service is the foundation on which loyalty and word-of-mouth advertising is built. Following are things you don’t want happening in your business, if you want to grow and prosper. During difficult economic times losing any customers is not what you want to experience. Many small business owners are not even aware that many of these things are occurring because they fail to check their customer contact people regularly. More »
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Tip of the Month
If you've recently started offering a new service, make sure your Kudzu profile is up to date. Edit your specialties in your Business Center and advertise your new service on all of your marketing materials.
Video of the Month
See our featured merchant video here. What's YOUR Kudzu story? Tell us how Kudzu works for you.
See below to read what other Kudzu businesses are saying!Kudzu Testimonials
- "Kudzu provides an added incentive for long-term companies to stay committed to the quality service
for which they are known."
-David Hancock
Raneri & Long Roofing Co. - "We know that customers will be sold on us after they see our reviews, and, in fact, we get at least one new customer a week from Kudzu."
-Moses Adieu
911 Lawn ServicesCreate a network of business connections with the Professional Referrals section of your Kudzu profile. Log in here to manage your connections.
- "Kudzu provides an added incentive for long-term companies to stay committed to the quality service
for which they are known."
BizTips: Customer service no-nos
Steps to a Seamless CRM Integration
Customer data lives in many places, and getting it into a unified system takes time, money and expertise. More »
The Right CRM Goals for Your Company
Next to strategy, setting goals is probably the most company-specific part of the entire CRM process. Your goals can’t be canned, and they can’t come from a template or a checklist. Choosing the right goals for your company takes some time and thought. More »
Choosing the Best CRM Software
More and more consumers now prefer to work with various self-service tools than wait for a response. Consequently, a lot of businesses are starting self-service portals both for the customer’s and own convenience. More »
Customer Service – An Imperative
The Golden Rule, “do unto others as you would have them do unto you,” may seem self-evident in the way we try to conduct our personal lives. Yet this axiom is assuming new importance as a guiding principle in the world of business. More »
Customer Service – What is it?
Transform Your Screamers to Dreamers
It’s your worst customer service nightmare:
You pick up the phone and before you can even say ‘hello,’ the tirade of profanity and insults come pouring from the headset More »
Building Client Relationships
Cultivating client relationships goes beyond good customer service—if you truly care about your clients, then they’ll care about you. More »